Muqtrah
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Privacy Policy

Last updated: April 2026

1. Who We Are

Muqtrah is operated by Crettiva. We are committed to protecting your privacy and personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

2. Data We Collect

Account Data

  • Full name
  • Email address
  • Company name and industry
  • Payment information (processed via Moyasar — we do not store card details)

Usage Data

  • Proposals created and sent
  • Client data entered in the platform
  • Service modules and templates
  • AI generation usage
  • IP address at registration (for abuse prevention)

Technical Data

  • Browser type and device
  • IP address
  • Session cookies

3. How We Use Your Data

  • Providing and operating Platform services
  • Processing payments and subscriptions
  • Sending service notifications (proposal viewed, signed, etc.)
  • Improving service quality and AI
  • Preventing fraud and abuse
  • Complying with legal requirements

4. Data Sharing

We do not sell your data or share it with third parties except:

  • Service providers: Supabase (database — Europe), Anthropic (AI), Moyasar (payments), Resend (email)
  • Legal requirements: When required by a competent government authority
  • Your clients: When you send a proposal, your client sees the content you share

5. Data Storage

Your data is stored on Supabase servers in the Europe region. We apply security measures including encryption and row-level security (RLS) policies.

6. Your Rights

Under PDPL, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

To exercise your rights, contact us at: [email protected]

7. Cookies

We use only essential cookies for Platform operation (user session, language preferences). We do not use advertising tracking cookies.

8. Data Security

We implement technical and organizational security measures to protect your data, including:

  • SSL encryption for all communications
  • Row-level security (RLS) policies
  • Email verification
  • Regular security vulnerability monitoring

9. Changes

We may update this policy from time to time. Material changes will be communicated via email.

10. Contact

For privacy inquiries: [email protected]