Refund Policy

Last updated: April 2026

1. Overview

At Muqtrah, we strive for your complete satisfaction. If you are not satisfied with our services, you may request a refund under the following terms.

2. Refund Period

• Monthly subscriptions: Full refund available within 7 days of subscription or renewal
• Annual subscriptions: Full refund available within 14 days of subscription or renewal

3. Refund Eligibility

You are eligible for a refund if:

• The request is within the refund period specified above
• You have not extensively used the Platform during the subscription period
• You experienced a technical issue we were unable to resolve

4. Non-Refundable Cases

• Refund period has passed (7 days for monthly, 14 days for annual)
• Cancellation after extensive use of the service
• Violation of Terms of Service

5. How to Request a Refund

1. Send your request to [email protected]
2. Include your registered email and reason for the request
3. We will review your request within 3 business days
4. If approved, the refund will be processed within 5-10 business days via the original payment method

6. Cancellation vs. Refund

Cancellation is different from a refund:

• Cancellation: You keep features until the end of the current billing period, no further charges
• Refund: The paid amount is returned and the subscription ends immediately

7. Contact

For refund requests or inquiries: [email protected]